A recent study shows that around 63.1 million metric tons of freight in the globe have been transported through air cargo. In general, the volume of shipments has increased dramatically over the last 15 years – from 40.9 million metric tons in 2004 to their current levels. This indicates that air freight is a foundation of the worldwide economy – important for moving high-value products like hardware equipment, electrical machinery, large apparatus and different things over the world, getting them in the hands of individuals who need them the most at the earliest.
ABC Cargo, one of the finest cargo services in the UAE, has a special place in every consignee’s heart. The professional touch in packing goods and cost-effective charges have made ABC Cargo deserve a unique space in the cargo industry.
ABC Cargo approach
ABC Cargo gives the best-transporting service via air as we have an overall system to supply your products around the globe. Your searching for the finest courier service in Dubai ends at ABC Cargo, as we serve our customers with enthusiasm for all their transportation needs whether it is by road, ocean or air. Our broad field experience with global transportation via air helps us to finish every customer’s expectations proficiently.
ABC Cargo as the best air cargo service provider
Our online tracking system enables the customers to track their courier using a token number in real-time. Our top cargo management crew caters to a wide range of requirements whether it is simple or complex, we convey it to the goal at an entirely reasonable cost. We manage individual customers interested in sending consignments utilizing our transportation via air services in Dubai.
Benefits of sending courier from ABC Cargo
The top advantage of employing one of the best freight shipments companies in the UAE is that it gives you the speediest supply services. At times, you may want to dispatch your courier to a remote destination. Fear not as ABC Cargo has a large network of destinations covering almost the whole world. This implies with our airship cargo service, you can dispatch your products anywhere. Also, products transported via air undergo minimal treatment, which makes air shipment one of the most secure delivery options. At the airport, safety controls over payload are strictly managed and most items are cleared within a matter of hours. This lessens the danger of both damage and robbery.
ABC Cargo has a universal system for packing and moving couriers. We give remarkable help to the air cargo, and air shipping services. Our services are one of the most secure, on schedule, consistent and financially viable. We meet the client’s expectations for a long time for air shipping.
Genuine Reviews
No 1 gcc company and Customer service exicutive also very supportive I highly recommend to my friends.
Hari
I Sent cargo thru this ABC cargo service and we felt there is good service in sending suvh important Item…..Thanks to Sales person Mr.Gangadhar who Suggest this Cargo…Thank you
Anil Munna
Bur Dubai office near Al Fahidi Souq, The person who was sitting 2nd chair from the entrance, he is not much professional way dealing Customers. Yesterday I went there with enquiry about Shipping charges, but he’s not responding positively. How can we send courier if they are keeping this kind of attitude to gust ? Don’t use this cargo
Sadique Hussain
Customer complaints are unavoidable in any business, especially in cargo services. They don’t want to invest time in talking to you via phone in today’s scenario when reviews help them to show their disappointment. For a business, dealing with angry or dissatisfied customers is a key factor for winning their happiness. Perfect communication skill is important in such conflictual situations.
There are several ways for dealing with customer complaints like apologizing or blaming somebody. An understanding response from your side will make the customer happy and can earn their loyalty.
Some effective ways to deal with cargo complaints from your customers are:
Complaint board
A help ticket system is a major tool for simplifying the complaint procedure in the cargo industry. For each support request, provide them with a ticket number which they can use to follow the item tracking and monitor complaint progress online. The customer will get total archives and history of all the updates happening. With their valid email, they can submit a complaint and request for a ticket number.
Turnaround Time
We live in the time of on-request and need to have a fast turnaround time. Your clients anticipate the same. Having a quick response attracts them to your business as well as can win their long-time loyalty too. React fast to your clients’ inquiries and criticism, particularly if it’s over social media where things move quicker than the speed of light. This will benefit especially for the international cargo service.
Listen to your customers
Troublesome clients are requesting to be heard. They have to realize that you are listening to their issues, and they need you to plan something productive to take care of their concerns. Enable them to talk and get their concern out in the open; at that point, communicate the issue back to them, just to explain.
Offer them a solution
After listening to their grievances, offer them a solution. This may rectify their misunderstanding or any concerns. Address their issues with a solution but remember, you hear them first. Let them talk about the complaint and after, suggest a solution. Moreover, ask their opinion: what would you be able to do to satisfy them? Their response to this inquiry will be the correct one, so figure out how to make it happen.
Identify the type of customer
Evaluate the messages through a selection of common standards and identify the type of customers like the following:
Humble customer: By and largely unwilling to converse with you. He wouldn’t like to be a burden, or he doesn’t think you’ll give it a second thought—in any case, it’s your duty to ask further to get to the core of exactly what’s wrong.
The Aggressive Customer. Straightforward and not shy about telling you what her thoughts are. Avoid reflecting this angry conduct, and rather respond with firm good manners that are pleasant however not agreeable.
Treat them with respect
Clients need to be treated with respect. The day you quit conversing with them like regular people is the day you lose contact and relevance. From that point onward, you start losing clients. However, it doesn’t mean you should behave like a caricature. Be constantly helpful and genuine to the customers.
The majority of the cargo service in Dubai offer complaint boards for their customers to deal with their complaints on delivery. Yet, some customers prefer to talk to customer care using the cargo contact number. Sometimes you simply need to remember that not every customer can be satisfied. However, treating them with an empathic manner will do better for your business.
ABC Cargo Services Employee Reviews. Contact information. Phone number: 800 916 . Submit your complaint or review on ABC Cargo.
Awesome Place to Work
The days are busy but the pressure is good. The collaborators are serious and I have fond memories.
The organization was quite strict, which is a strong point in my opinion. The only difficulty would be, on the contrary, not respecting your schedule.
Amazing place to work
salary and responsibilities change very quickly team spirit very good corporate and family culture
Good offer for internal training opportunities
Independent work within the scope of the responsibilities is required and encouraged.
Best employer
It was my first job in Dubai, a great organization.Top-performing company
Great company to work for. Despite the tremendous competition, the company has managed to be in the lead as far as innovation and product development is concerned. The company is synonymous with the top-quality performer and a market leader in most aspects
Productive place of work
Most of the time I was able to determine my daily routine independently, learned a lot and was able to enrich my knowledge. The colleagues are very nice, with and for each other, everyone tried to support the other very well. The best thing I liked was the freedom in the flexible working hours because I study on the side. So I was able to work on my studies in the morning and then drive to work.
Good offer for internal training opportunities
Independent work within the scope of the responsibilities is required and encouraged. Great contrasts
ABC Cargo and Courier , best Cargo services in Dubai