Our Commitment to Health and Safety

COVID-19

At ABC Cargo, the health and safety of our customers and employees is our utmost priority. In the wake of recent events pertaining to the spread of COVID-19, we have been closely following the latest developments and have been on top of the guidelines and regulations being issued by the World Health Organization and our local public health authorities. As such, we would like to assure you that we are taking all the necessary precautions to safeguard the health of our employees and maintain the hygiene standards in our shipping and delivery processes to combat the spread of the virus. 

Due to continually changing national and international travel restrictions, there may be delays in inbound and outbound shipments. In such cases, our customers will be notified promptly and we will be taking every measure to deliver the shipments as soon as it will be possible to do so. We apologize for the inconvenience and urge our customers to bear with us in this time of difficulty. We are also taking every measure to ensure that the packages that are being delivered are being handled safely and hygienically before reaching their destination. 

Our employees are being regularly trained in health and safety awareness to make sure they are up to date on the latest necessary precautions. Proper handwashing procedures and constant sanitization, especially before deliveries are being strictly followed, regular temperature testing of all our employees and daily cleaning of facilities and vehicles is being conducted. Once again, be assured that health and safety is our priority at ABC Cargo. We hope this situation is contained soon, and in the meantime, we encourage everyone to stay safe!

ABC Cargo Google Reviews

 

ABC Cargo Google Reviews Being timely with responding to reviews shows that you care about the opinions of your customers, both good and bad

 

I enjoy receiving packages from them. They are always very careful and courteous. I have never been dissatisfied with their service. I look forward to my next delivery with anticipation. Thank you Nadeem

nadeem khan

Really good service

Jolly Sunny

Very bed sarvice almost 45 or 50 days air cargo

Moazam Khedekar

Very Very bad service…I think those who are giving them 5 star seems their own staff only. Back-office staff is totally useless. They dont answer properly…they dont know whats going on and keep doing false promises. they promise my cargo will be delivered in 20-25 days but its been 35 days its still on the way and they dont know when it will deliver. My cargo was stuck in nearest warehouse with destination cargo partner. I have to self pcik up cargo so its not door to door service. ABC cargo dont have control once your cargo reach to destination country. They dont reimburse self pick up cost…They gave me real pain and I request everyone to avoid this company. They are very good in making fake promises dont get trapped…

Kunal

Good service

Rama Mohan

I give 5 stars to ABC. We also love when sending packages out, always on time with tracking as well. Thanks Tina

Tina Mathew

Which is the best air cargo service in Dubai?

A recent study shows that around 63.1 million metric tons of freight in the globe have been transported through air cargo. In general, the volume of shipments has increased dramatically over the last 15 years – from 40.9 million metric tons in 2004 to their current levels. This indicates that air freight is a foundation of the worldwide economy – important for moving high-value products like hardware equipment, electrical machinery, large apparatus and different things over the world, getting them in the hands of individuals who need them the most at the earliest.

ABC Cargo, one of the finest cargo services in the UAE, has a special place in every consignee’s heart. The professional touch in packing goods and cost-effective charges have made  ABC Cargo deserve a unique space in the cargo industry.

best air cargo service-ABC

ABC Cargo approach

ABC Cargo gives the best-transporting service via air as we have an overall system to supply your products around the globe. Your searching for the finest courier service in Dubai ends at ABC Cargo, as we serve our customers with enthusiasm for all their transportation needs whether it is by road, ocean or air. Our broad field experience with global transportation via air helps us to finish every customer’s expectations proficiently.

ABC Cargo as the best air cargo service provider

Our online tracking system enables the customers to track their courier using a token number in real-time. Our top cargo management crew caters to a wide range of requirements whether it is simple or complex, we convey it to the goal at an entirely reasonable cost. We manage individual customers interested in sending consignments utilizing our transportation via air services in Dubai. 

Benefits of sending courier from ABC Cargo

The top advantage of employing one of the best freight shipments companies in the UAE is that it gives you the speediest supply services. At times, you may want to dispatch your courier to a remote destination. Fear not as ABC Cargo has a large network of destinations covering almost the whole world. This implies with our airship cargo service, you can dispatch your products anywhere. Also, products transported via air undergo minimal treatment, which makes air shipment one of the most secure delivery options. At the airport, safety controls over payload are strictly managed and most items are cleared within a matter of hours. This lessens the danger of both damage and robbery. 

ABC Cargo has a universal system for packing and moving couriers. We give remarkable help to the air cargo, and air shipping services. Our services are one of the most secure, on schedule, consistent and financially viable. We  meet the client’s expectations for a long time for air shipping. 

Abc Cargo Genuine Reviews

Genuine Reviews

No 1 gcc company and Customer service exicutive also very supportive I highly recommend to my friends.

Genuine Reviews

Hari

I Sent cargo thru this ABC cargo service and we felt there is good service in sending suvh important Item…..Thanks to Sales person Mr.Gangadhar who Suggest this Cargo…Thank you

Anil Munna

Very Very bad service…I think those who are giving them 5 star seems their own staff only. Back-office staff is totally useless. They dont answer properly…they dont know whats going on and keep doing false promises. they promise my cargo will be delivered in 20-25 days but its been 35 days its still on the way and they dont know when it will deliver. My cargo was stuck in nearest warehouse with destination cargo partner. I have to self pcik up cargo so its not door to door service. ABC cargo dont have control once your cargo reach to destination country. They dont reimburse self pick up cost…They gave me real pain and I request everyone to avoid this company. They are very good in making fake promises dont get trapped…

Kunal

Very very bad service. cargo is never delivered on time promised me 25 days its been 35 days and they operation staff keep giving you hopes and funny reasons …they dont have any clue or professionalism on work… its not door to door service..if your location is bit far they dont have capacity to deliver. so dont get trap in their schemes. I made 10 calls to abc cargo.. 2-3 personal visit to shop and 10+ calls to their destination courier partners to check status…no one knows whats going on..do you think this much efforts are worth to use their service? They havent delivered my cargo from local ware house so I have to pick up manually which cost me additional 100 AED…So it not door to door service… I am still cursing myself why I opted for their service. and just found who gives them 5 * ratings seems their own staff…i wish i could have given minus 5 *

SK

Bur Dubai office near Al Fahidi Souq, The person who was sitting 2nd chair from the entrance, he is not much professional way dealing Customers. Yesterday I went there with enquiry about Shipping charges, but he’s not responding positively. How can we send courier if they are keeping this kind of attitude to gust ? Don’t use this cargo

Sadique Hussain

How to Respond to Customer Cargo Complaints

Customer complaints are unavoidable in any business, especially in cargo services. They don’t want to invest time in talking to you via phone in today’s scenario when reviews help them to show their disappointment. For a business, dealing with angry or dissatisfied customers is a key factor for winning their happiness. Perfect communication skill is important in such conflictual situations.

There are several ways for dealing with customer complaints like apologizing or blaming somebody. An understanding response from your side will make the customer happy and can earn their loyalty.  

Some effective ways to deal with cargo complaints from your customers are:  


Complaint board

ABC cargo complaints

A help ticket system is a major tool for simplifying the complaint procedure in the cargo industry. For each support request, provide them with a ticket number which they can use to follow the item tracking and monitor complaint progress online. The customer will get total archives and history of all the updates happening. With their valid email, they can submit a  complaint and request for a ticket number.

Turnaround Time

We live in the time of on-request and need to have a fast turnaround time. Your clients anticipate the same. Having a quick response attracts them to your business as well as can win their long-time loyalty too. React fast to your clients’ inquiries and criticism, particularly if it’s over social media where things move quicker than the speed of light. This will benefit especially for the international cargo service. 

 Listen to your customers

Customer care -cargo complaints


Troublesome clients are requesting to be heard. They have to realize that you are listening to their issues, and they need you to plan something productive to take care of their concerns. Enable them to talk and get their concern out in the open; at that point, communicate the issue back to them, just to explain.

Offer them a solution

After listening to their grievances, offer them a solution. This may rectify their misunderstanding or any concerns. Address their issues with a solution but remember, you hear them first. Let them talk about the complaint and after, suggest a solution. Moreover, ask their opinion: what would you be able to do to satisfy them? Their response to this inquiry will be the correct one, so figure out how to make it happen.

Identify the type of customer

Evaluate the messages through a selection of common standards and identify the type of customers like the following:

Humble customer: By and largely unwilling to converse with you. He wouldn’t like to be a burden, or he doesn’t think you’ll give it a second thought—in any case, it’s your duty to ask further to get to the core of exactly what’s wrong.

The Aggressive Customer. Straightforward and not shy about telling you what her thoughts are. Avoid reflecting this angry conduct, and rather respond with firm good manners that are pleasant however not agreeable.

Treat them with respect

Clients need to be treated with respect. The day you quit conversing with them like regular people is the day you lose contact and relevance. From that point onward, you start losing clients. However, it doesn’t mean you should behave like a caricature.  Be constantly helpful and genuine to the customers.

The majority of the cargo service in Dubai offer complaint boards for their customers to deal with their complaints on delivery. Yet, some customers prefer to talk to customer care using the cargo contact number. Sometimes you simply need to remember that not every customer can be satisfied. However, treating them with an empathic manner will do better for your business.



ABC Cargo Service Employee Reviews

ABC Cargo Services Employee Reviews. Contact information. Phone number: 800 916 . Submit your complaint or review on ABC Cargo.
ABC Cargo  Employee Reviews

Awesome Place to Work

The days are busy but the pressure is good. The collaborators are serious and I have fond memories.
The organization was quite strict, which is a strong point in my opinion. The only difficulty would be, on the contrary, not respecting your schedule.

Amazing place to work
salary and responsibilities change very quickly team spirit very good corporate and family culture

Good offer for internal training opportunities

Independent work within the scope of the responsibilities is required and encouraged.

Best employer
It was my first job in Dubai, a great organization.Top-performing company

Great company to work for. Despite the tremendous competition, the company has managed to be in the lead as far as innovation and product development is concerned. The company is synonymous with the top-quality performer and a market leader in most aspects

Productive place of work
Most of the time I was able to determine my daily routine independently, learned a lot and was able to enrich my knowledge. The colleagues are very nice, with and for each other, everyone tried to support the other very well. The best thing I liked was the freedom in the flexible working hours because I study on the side. So I was able to work on my studies in the morning and then drive to work.

Good offer for internal training opportunities
Independent work within the scope of the responsibilities is required and encouraged. Great contrasts
ABC Cargo and Courier , best Cargo services in Dubai

The New Face of Order Fulfillment

Leverage agile frameworks to provide a robust synopsis for high level overviews. Iterative approaches to corporate strategy foster collaborative thinking to further the overall value proposition. Organically grow the holistic world view of disruptive innovation via workplace diversity and empowerment. Continue reading “The New Face of Order Fulfillment”

Important Transportation Trends and Challenges

Leverage agile frameworks to provide a robust synopsis for high level overviews. Iterative approaches to corporate strategy foster collaborative thinking to further the overall value proposition. Organically grow the holistic world view of disruptive innovation via workplace diversity and empowerment. Continue reading “Important Transportation Trends and Challenges”

How to Navigate Today’s Complex Landscape

Leverage agile frameworks to provide a robust synopsis for high level overviews. Iterative approaches to corporate strategy foster collaborative thinking to further the overall value proposition. Organically grow the holistic world view of disruptive innovation via workplace diversity and empowerment. Continue reading “How to Navigate Today’s Complex Landscape”

Logistics Excellence: Now and in the E-Future

Leverage agile frameworks to provide a robust synopsis for high level overviews. Iterative approaches to corporate strategy foster collaborative thinking to further the overall value proposition. Organically grow the holistic world view of disruptive innovation via workplace diversity and empowerment. Continue reading “Logistics Excellence: Now and in the E-Future”

Request Rate

Need a quotation

Dear Customers, If you wish to recieve a quotation, we kindly ask you to fill in below form. Once the form has been duly filled and submitted, the rates will be quoted to you.

CARGO TYPES*

Sea Cargo
Air Cargo
20ft Container
40ft Container