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ABC Cargo Complaints & Contacts

Welcome to ABC Help & Support

For simplifying customer support activities, ABC Cargo uses a help ticket system to serve our customers better. Each support request is given a ticket number which they can use to follow the tracking and progress online. Submit your complaints at: ABC cargo complaints

ABC Cargo Complaints

The service was the lowest price, less than half of the cost of using ABC Cargo. It was picked up from my house within an hour of booking online by a friendly courier and delivered speedily to the recipient in India.

Amin

Great service. The parcel was collected and delivered well within the timescales and the tracking made it easy to follow.

Shanavas

After having “failed collections” for a week for this parcel from Parcel2Go, I am so very pleased with My Parcel Delivery for their prompt and reliable service. Thank you!

Sarath Das

Recent Complaints

ABC Management, my cargo (ABDR14818) was booked on 21st December 2020 (its 2020 pls read carefully) .. Today (12-July-21) 201 days Completed !! Total 201 Whole days completed .. !! Still getting excuses !! No sign for delivery !! Superb Guys !! What a company .. what a management .. What a service !!

Sahubar Sathik

Don’t book from this store, go with some other Cargo service. They will charge you for Air and deliver you in 2 months. They will promise you for 25 days delivery and send the parcel in 2 months and that too after you following up every day with them, else it may take even 3 months. So pls don’t choose this cargo. And I am not writing this after my first experience. I’m writing this after I suffered twice. First time I thought it was just some genuine issue, but then this is their standard way of service. So pls don’t use this cargo. Especially if you are not going to Deliver to Kerala. All parts of India except Kerala you should never send your parcel using ABC Cargo or Air or Ship.

mohd ashfaq

How to Respond to Customer Cargo Complaints

Customer complaints are unavoidable in any business, especially in cargo services. They don’t want to invest time in talking to you via phone in today’s scenario when reviews help them to show their disappointment. For a business, dealing with angry or dissatisfied customers is a key factor for winning their happiness. Perfect communication skill is important in such conflictual situations.

There are several ways for dealing with customer complaints like apologizing or blaming somebody. An understanding response from your side will make the customer happy and can earn their loyalty.  

Some effective ways to deal with cargo complaints from your customers are:  


Complaint board

ABC cargo complaints

A help ticket system is a major tool for simplifying the complaint procedure in the cargo industry. For each support request, provide them with a ticket number which they can use to follow the item tracking and monitor complaint progress online. The customer will get total archives and history of all the updates happening. With their valid email, they can submit a  complaint and request for a ticket number.

Turnaround Time

We live in the time of on-request and need to have a fast turnaround time. Your clients anticipate the same. Having a quick response attracts them to your business as well as can win their long-time loyalty too. React fast to your clients’ inquiries and criticism, particularly if it’s over social media where things move quicker than the speed of light. This will benefit especially for the international cargo service. 

 Listen to your customers

Customer care -cargo complaints


Troublesome clients are requesting to be heard. They have to realize that you are listening to their issues, and they need you to plan something productive to take care of their concerns. Enable them to talk and get their concern out in the open; at that point, communicate the issue back to them, just to explain.

Offer them a solution

After listening to their grievances, offer them a solution. This may rectify their misunderstanding or any concerns. Address their issues with a solution but remember, you hear them first. Let them talk about the complaint and after, suggest a solution. Moreover, ask their opinion: what would you be able to do to satisfy them? Their response to this inquiry will be the correct one, so figure out how to make it happen.

Identify the type of customer

Evaluate the messages through a selection of common standards and identify the type of customers like the following:

Humble customer: By and largely unwilling to converse with you. He wouldn’t like to be a burden, or he doesn’t think you’ll give it a second thought—in any case, it’s your duty to ask further to get to the core of exactly what’s wrong.

The Aggressive Customer. Straightforward and not shy about telling you what her thoughts are. Avoid reflecting this angry conduct, and rather respond with firm good manners that are pleasant however not agreeable.

Treat them with respect

Clients need to be treated with respect. The day you quit conversing with them like regular people is the day you lose contact and relevance. From that point onward, you start losing clients. However, it doesn’t mean you should behave like a caricature.  Be constantly helpful and genuine to the customers.

The majority of the cargo service in Dubai offer complaint boards for their customers to deal with their complaints on delivery. Yet, some customers prefer to talk to customer care using the cargo contact number. Sometimes you simply need to remember that not every customer can be satisfied. However, treating them with an empathic manner will do better for your business.



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Dear Customers, If you wish to recieve a quotation, we kindly ask you to fill in below form. Once the form has been duly filled and submitted, the rates will be quoted to you.

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