The success of a courier company depends on the quality and dependability of the services it provides to clients. If a courier company does not deliver on its promises, its inevitable that its client base will gradually start shrinking. It is not only frustrating when your delivery is not completed as scheduled, but also puts the credibility of the company under the scanner. Here are some pointers that indicate that the courier service you are dealing with is indeed a credible one. Since there are a plethora of courier companies out there, it becomes vital to consider some aspects before honing on to one.
Strong domestic and global footprint
When choosing a courier service, one of the most foremost things to consider is if they have a marked presence both in the domestic and international sector. A well established company would have branches in various destinations or at least some solid tie-ups with other delivery agencies. This would ensure that you can send your package anywhere, anytime.
Consistent service through the day
A reputable courier service would be open to its customer’s needs at all times. You can check if the company is open all the time with a dedicated customer service team that resolves queries and also if they are ready to pick up packages without any constraints of time.
Insurance cover
This is truly one of the most important facets that set a courier service apart from its competitors. The company should be able to offer an insurance cover in case your package is lost, damaged or even misplaced. Thus, the insurance cover ensures that you are compensated for the loss of goods. Moreover, if you are sending high value packages, some companies lend you additional insurance coverage.
Cost-effectiveness of services
Since cost and budgeting is an important factor when you seek any service, your courier company is no exception. It is often prudent to compare the services and prices that different companies offer and then arrive at a calculated decision.