Our Commitment to Health and Safety

COVID-19

At ABC Cargo, the health and safety of our customers and employees is our utmost priority. In the wake of recent events pertaining to the spread of COVID-19, we have been closely following the latest developments and have been on top of the guidelines and regulations being issued by the World Health Organization and our local public health authorities. As such, we would like to assure you that we are taking all the necessary precautions to safeguard the health of our employees and maintain the hygiene standards in our shipping and delivery processes to combat the spread of the virus. 

Due to continually changing national and international travel restrictions, there may be delays in inbound and outbound shipments. In such cases, our customers will be notified promptly and we will be taking every measure to deliver the shipments as soon as it will be possible to do so. We apologize for the inconvenience and urge our customers to bear with us in this time of difficulty. We are also taking every measure to ensure that the packages that are being delivered are being handled safely and hygienically before reaching their destination. 

Our employees are being regularly trained in health and safety awareness to make sure they are up to date on the latest necessary precautions. Proper handwashing procedures and constant sanitization, especially before deliveries are being strictly followed, regular temperature testing of all our employees and daily cleaning of facilities and vehicles is being conducted. Once again, be assured that health and safety is our priority at ABC Cargo. We hope this situation is contained soon, and in the meantime, we encourage everyone to stay safe!

ABC Cargo Google Reviews

 

ABC Cargo Google Reviews Being timely with responding to reviews shows that you care about the opinions of your customers, both good and bad

 

I enjoy receiving packages from them. They are always very careful and courteous. I have never been dissatisfied with their service. I look forward to my next delivery with anticipation. Thank you Nadeem

nadeem khan

Really good service

Jolly Sunny

Very bed sarvice almost 45 or 50 days air cargo

Moazam Khedekar

Very Very bad service…I think those who are giving them 5 star seems their own staff only. Back-office staff is totally useless. They dont answer properly…they dont know whats going on and keep doing false promises. they promise my cargo will be delivered in 20-25 days but its been 35 days its still on the way and they dont know when it will deliver. My cargo was stuck in nearest warehouse with destination cargo partner. I have to self pcik up cargo so its not door to door service. ABC cargo dont have control once your cargo reach to destination country. They dont reimburse self pick up cost…They gave me real pain and I request everyone to avoid this company. They are very good in making fake promises dont get trapped…

Kunal

Good service

Rama Mohan

I give 5 stars to ABC. We also love when sending packages out, always on time with tracking as well. Thanks Tina

Tina Mathew

Which is the best air cargo service in Dubai?

A recent study shows that around 63.1 million metric tons of freight in the globe have been transported through air cargo. In general, the volume of shipments has increased dramatically over the last 15 years – from 40.9 million metric tons in 2004 to their current levels. This indicates that air freight is a foundation of the worldwide economy – important for moving high-value products like hardware equipment, electrical machinery, large apparatus and different things over the world, getting them in the hands of individuals who need them the most at the earliest.

ABC Cargo, one of the finest cargo services in the UAE, has a special place in every consignee’s heart. The professional touch in packing goods and cost-effective charges have made  ABC Cargo deserve a unique space in the cargo industry.

best air cargo service-ABC

ABC Cargo approach

ABC Cargo gives the best-transporting service via air as we have an overall system to supply your products around the globe. Your searching for the finest courier service in Dubai ends at ABC Cargo, as we serve our customers with enthusiasm for all their transportation needs whether it is by road, ocean or air. Our broad field experience with global transportation via air helps us to finish every customer’s expectations proficiently.

ABC Cargo as the best air cargo service provider

Our online tracking system enables the customers to track their courier using a token number in real-time. Our top cargo management crew caters to a wide range of requirements whether it is simple or complex, we convey it to the goal at an entirely reasonable cost. We manage individual customers interested in sending consignments utilizing our transportation via air services in Dubai. 

Benefits of sending courier from ABC Cargo

The top advantage of employing one of the best freight shipments companies in the UAE is that it gives you the speediest supply services. At times, you may want to dispatch your courier to a remote destination. Fear not as ABC Cargo has a large network of destinations covering almost the whole world. This implies with our airship cargo service, you can dispatch your products anywhere. Also, products transported via air undergo minimal treatment, which makes air shipment one of the most secure delivery options. At the airport, safety controls over payload are strictly managed and most items are cleared within a matter of hours. This lessens the danger of both damage and robbery. 

ABC Cargo has a universal system for packing and moving couriers. We give remarkable help to the air cargo, and air shipping services. Our services are one of the most secure, on schedule, consistent and financially viable. We  meet the client’s expectations for a long time for air shipping. 

Abc Cargo Genuine Reviews

Genuine Reviews

No 1 gcc company and Customer service exicutive also very supportive I highly recommend to my friends.

Genuine Reviews

Hari

I Sent cargo thru this ABC cargo service and we felt there is good service in sending suvh important Item…..Thanks to Sales person Mr.Gangadhar who Suggest this Cargo…Thank you

Anil Munna

Very Very bad service…I think those who are giving them 5 star seems their own staff only. Back-office staff is totally useless. They dont answer properly…they dont know whats going on and keep doing false promises. they promise my cargo will be delivered in 20-25 days but its been 35 days its still on the way and they dont know when it will deliver. My cargo was stuck in nearest warehouse with destination cargo partner. I have to self pcik up cargo so its not door to door service. ABC cargo dont have control once your cargo reach to destination country. They dont reimburse self pick up cost…They gave me real pain and I request everyone to avoid this company. They are very good in making fake promises dont get trapped…

Kunal

Very very bad service. cargo is never delivered on time promised me 25 days its been 35 days and they operation staff keep giving you hopes and funny reasons …they dont have any clue or professionalism on work… its not door to door service..if your location is bit far they dont have capacity to deliver. so dont get trap in their schemes. I made 10 calls to abc cargo.. 2-3 personal visit to shop and 10+ calls to their destination courier partners to check status…no one knows whats going on..do you think this much efforts are worth to use their service? They havent delivered my cargo from local ware house so I have to pick up manually which cost me additional 100 AED…So it not door to door service… I am still cursing myself why I opted for their service. and just found who gives them 5 * ratings seems their own staff…i wish i could have given minus 5 *

SK

Bur Dubai office near Al Fahidi Souq, The person who was sitting 2nd chair from the entrance, he is not much professional way dealing Customers. Yesterday I went there with enquiry about Shipping charges, but he’s not responding positively. How can we send courier if they are keeping this kind of attitude to gust ? Don’t use this cargo

Sadique Hussain

How to Respond to Customer Cargo Complaints

Customer complaints are unavoidable in any business, especially in cargo services. They don’t want to invest time in talking to you via phone in today’s scenario when reviews help them to show their disappointment. For a business, dealing with angry or dissatisfied customers is a key factor for winning their happiness. Perfect communication skill is important in such conflictual situations.

There are several ways for dealing with customer complaints like apologizing or blaming somebody. An understanding response from your side will make the customer happy and can earn their loyalty.  

Some effective ways to deal with cargo complaints from your customers are:  


Complaint board

ABC cargo complaints

A help ticket system is a major tool for simplifying the complaint procedure in the cargo industry. For each support request, provide them with a ticket number which they can use to follow the item tracking and monitor complaint progress online. The customer will get total archives and history of all the updates happening. With their valid email, they can submit a  complaint and request for a ticket number.

Turnaround Time

We live in the time of on-request and need to have a fast turnaround time. Your clients anticipate the same. Having a quick response attracts them to your business as well as can win their long-time loyalty too. React fast to your clients’ inquiries and criticism, particularly if it’s over social media where things move quicker than the speed of light. This will benefit especially for the international cargo service. 

 Listen to your customers

Customer care -cargo complaints


Troublesome clients are requesting to be heard. They have to realize that you are listening to their issues, and they need you to plan something productive to take care of their concerns. Enable them to talk and get their concern out in the open; at that point, communicate the issue back to them, just to explain.

Offer them a solution

After listening to their grievances, offer them a solution. This may rectify their misunderstanding or any concerns. Address their issues with a solution but remember, you hear them first. Let them talk about the complaint and after, suggest a solution. Moreover, ask their opinion: what would you be able to do to satisfy them? Their response to this inquiry will be the correct one, so figure out how to make it happen.

Identify the type of customer

Evaluate the messages through a selection of common standards and identify the type of customers like the following:

Humble customer: By and largely unwilling to converse with you. He wouldn’t like to be a burden, or he doesn’t think you’ll give it a second thought—in any case, it’s your duty to ask further to get to the core of exactly what’s wrong.

The Aggressive Customer. Straightforward and not shy about telling you what her thoughts are. Avoid reflecting this angry conduct, and rather respond with firm good manners that are pleasant however not agreeable.

Treat them with respect

Clients need to be treated with respect. The day you quit conversing with them like regular people is the day you lose contact and relevance. From that point onward, you start losing clients. However, it doesn’t mean you should behave like a caricature.  Be constantly helpful and genuine to the customers.

The majority of the cargo service in Dubai offer complaint boards for their customers to deal with their complaints on delivery. Yet, some customers prefer to talk to customer care using the cargo contact number. Sometimes you simply need to remember that not every customer can be satisfied. However, treating them with an empathic manner will do better for your business.



ABC Cargo Service Employee Reviews

ABC Cargo Services Employee Reviews. Contact information. Phone number: 800 916 . Submit your complaint or review on ABC Cargo.
ABC Cargo  Employee Reviews

Awesome Place to Work

The days are busy but the pressure is good. The collaborators are serious and I have fond memories.
The organization was quite strict, which is a strong point in my opinion. The only difficulty would be, on the contrary, not respecting your schedule.

Amazing place to work
salary and responsibilities change very quickly team spirit very good corporate and family culture

Good offer for internal training opportunities

Independent work within the scope of the responsibilities is required and encouraged.

Best employer
It was my first job in Dubai, a great organization.Top-performing company

Great company to work for. Despite the tremendous competition, the company has managed to be in the lead as far as innovation and product development is concerned. The company is synonymous with the top-quality performer and a market leader in most aspects

Productive place of work
Most of the time I was able to determine my daily routine independently, learned a lot and was able to enrich my knowledge. The colleagues are very nice, with and for each other, everyone tried to support the other very well. The best thing I liked was the freedom in the flexible working hours because I study on the side. So I was able to work on my studies in the morning and then drive to work.

Good offer for internal training opportunities
Independent work within the scope of the responsibilities is required and encouraged. Great contrasts
ABC Cargo and Courier , best Cargo services in Dubai

Excellent customer service 100% satisfaction ABC Cargo

ABC Cargo Reviews

Excellent customer service

 

Awesome Service Would really recommend this, the staff was very friendly and professional. Staff was accurate on time.

Anandakuttan K K

 

 

Had a very good experience. 3 full boxes couriered on 24/10/19 from abudhabi to kannur. Received on 1/11/2019. Definitely recommending.

Mohammed nizam

 

Wonderful service from start to finish. Transported some household goods from Dubai to Bangalore. Much cheaper than other options

Sarath

I used ABC CARGO and I had a beautiful experience. The staffs was super friendly. Despite coming late into the night to avail their service, they packed everything carefully. Set everything into different boxes. Perishable items were given extra packing. And the delivered the packages well ahead of the time they promised. And cargo tracking was beautiful. I was able to see current status of the packages. So hazzle free. Despite bad reviews my instinct told to go with them. And it was worth every money. Thanks ABC CARGO for your service. All my items reached perfectly safe. Thanks.

Nithin Mathew

Good service, ABC cargo, mr vishnu tanku soo much , good experience, great job, looking forward for more such services ABCcargos

Vipin Sr

Its one of the most reputed cargo company and the delivery is fast.Provides many service options. Simply loved the experience.

Arjun De Affectionate

Thanks for the sincere support Mr. Vishnu. Got my courier 100% safe and secured. Thanking the entire team. Keep going.

Diya Aaliyah

Excellent service 👍👍100%satisfied

ANU ASOK

Very good experience with ABC CARGO service.My goods reached homes with in 6 days.Excellent customer services.Especially tanks to Mr Ansal.

Ashiq Kabeer

 

I got my courier within 7 days as promised. Such a fast delivery was really unexpected.. Thanks a lot.

Noorjahan Iqbal

 

Received absolutely very Good service . I received the courier within 6 days . Wonderful service

Anaan Raseef

Excellent customer service. 100% satisfaction.. i think ABC cargo is the best cargo service in UAE. i really appreciate the team for the responsible service. And especially i have to convey my respect to Mr. Ansal for the caring and love towards us. And all the very best for the well supported team.go ahead..

Aseem M

One of the most Top cargo service. Thanks ABC cargo for getting my cargo safe and fast. Its Awesome and Help full customer serviece team. especially..thanks to Ansal.we need these type of energetic and supportive staffs and packers in Dubai

Mj Jasim

How to review your Cargo shipping partner?

Google Now!

HOLD before you start shipping!

Google your Courier partner to know their review and rating so that you choose the most trusted courier service provider.

Ship with established & trusted Companies

Being No.1 Cargo in GCC and one of the most trusted cargo companies, you have more reasons to choose ABC Cargo & Courier.

Freight Forwarder 

A freight forwarder acts as an intermediate between a shipper and various transportation services such as the sea, air, and road transportation services. Here are a few advantages in choosing a freight forwarder:

  • Insurance
  • Customs Documentation

Beat the Cargo Theft

Here are a few practices to prevent cargo theft:

An end-to-end system that helps you track your pack anywhere, anytime!

 

With ABC Cargo Tracking system, you can reach out to your cargo and in case of any concerns, register your complaints at abccargocomplaintsboard.

Always get a Cargo Insurance

Your cargo will pass through several hands until it reaches the destination. As we are shifting from one place to another, there is a chance of mishandling during loading and unloading, moving from warehouse etc.

What does a freight forwarder provide?

ABC Cargo & Courier provide a wide range of services which will cover:

  • Sea Cargo
  • Air Cargo
  • International Cargo
  • Documentation Service

Cargo Review

Each time you opt to ship with a Courier company, don’t forget to review them too!

They always love to hear it from you.

 

ABCCargo – How Technology is Helping Us to Stay Ahead

Starting with a Brief Intro about ABCCargo

ABCCargo is a full-service air, ocean, customs brokerage & logistics company committed to providing the highest quality service combined with a degree of personal attention & flexibility to our customers.

Rise of New Technologies in the Cargo and Courier Industry

It is true that the customers, let them be from any industry, prefer the convenience of doing transaction than any other. Higher the comfort, more significant is the chances of the customer opting for that brand. The growth of the e-commerce industry is the most notable example of this.

Shipment Tracking

During the initial years of ABCCargo, customers used to book shipments, and they are given an estimated delivery date. Even though their estimated delivery date may be weeks apart, they used to follow up over the phone consistently. Now, after introducing technology to our work, the number of follow-ups have gone to zero as customers are tracking their orders from our abccargo website using their invoice code. Though we remain one of the forerunners of adopting technology, there are still companies out there who believe technology shouldn’t be introduced to the cargo and courier industry. Well, we do not agree with them.

Usage of Electronic Tags

Gone are the days when we used to depend on paper tags alone completely, and when we had to track all the shipments manually. If any tags are lost, there is chaos, and the team took days to figure out the ownership of the shipments. Now with electronic tags, we have managed to simplify this whole process. With electronic tags, we are now able to track the movement of shipments effectively and, with electronic devices, the data is being stored easily to our systems, when compared to the past, we have also considerably reduced the amount of paper waste.

Automatic Customs Clearance

For international cargo delivery, ABCCargo requires submitting custom clearance paperwork while products are in travel. These numerous shipments are to be cleared by customs preceding arriving in the delivery nation, implying that finding the shipments that have just cleared customs can go straight out for delivery.

Internet of things (IoT)

IoT mostly comprises a GPS and a cloud-based database that stores every one of the information gathered by gadgets on the ship. It also connects the sensors, robots and different gadgets through a remote system. We find that the advantage of utilising IoT is that, since it monitors all the devices and shipments, we can better track the shipments and thereby provide a better and more improved customer experience. Through it, even the area, time of arrival and delay in the shipment can be informed directly to the client. IoT is a game-changer for freight companies.

Some of the technologies ABCCargo are yet to adapt are as follows:

Artificial Intelligence (AI)

Worldwide IT technology is at a stage where computers and automation frameworks are getting progressively smart. This takes AI into various directions and applications that will empower autonomous surface vessels to explore without human communication. Intelligence is required for vessel computers to understand the environment and sea conditions they experience.

Drone Delivery

As developments in drone technology keep on rising, so do the potentials for its use in delivery services. With industry goliaths such as Amazon and UPS starting to experiment, it won’t take long for other organisations to follow accordingly.

Cloud-Based Solutions

The freight companies will soon be able to reposition their empty containers without expensive IT infrastructures by utilizing clud based mobile applications and services.

Other than these, there are still technologies that are in the testing phase and is yet to come out. We at ABCCargo understand the importance of technology and closely monitor the technological trends and advancements to adopt what’s best for us and our customers.

How to Win Lenovo k10 Tablets with ABC Cargo

25 Lenovo K10 Tablets in 25 days! Weekly 5 winners for 5 Weeks.

How was your experience with us?

Well, we had a great experience in helping your cargo reach the destination on time. As a token of love, we are giving away 25 Lenovo K10 Tablets in 25 days.

Sounds interesting?
Ship with ABC Cargo, stand a chance to win a Tablet.

abc cargo win Lenovo K10 Tablets

 

Well done!
Here is our Week 1’s lucky winners. Thank you for the impressive participation. Please contact ABC Cargo’s nearest branch with your invoice or call 800 916 to claim your gifts.

ABC Cargo First Week Winner

  • Maneesh
  • Fathima
  • Noori
  • Mustfa
  • Mohammed Gosul MDhamid

 

Lenovo K10 Tablets- Abc cargo

 

Abc Cargo Services

International freight forwarding is often a balancing act between time, cost and environmental concerns. That’s one of the reasons people choose ABC Cargo for cost-effective, smooth delivery of their cargo.

  • Air Cargo

  • Sea Cargo

  • International Cargo

  • Documentation Services

  • 1,550,000 SATISFIED CUSTOMERS

  • 1,578,000 GOODS DELIVERED

  • 98% CUSTOMER SATISFACTION

 

 

 

 

 

 

 

Request Rate

Need a quotation

Dear Customers, If you wish to recieve a quotation, we kindly ask you to fill in below form. Once the form has been duly filled and submitted, the rates will be quoted to you.

CARGO TYPES*

Sea Cargo
Air Cargo
20ft Container
40ft Container