Customer complaints are unavoidable in any business, especially in cargo services. They don’t want to invest time in talking to you via phone in today’s scenario when reviews help them to show their disappointment. For a business, dealing with angry or dissatisfied customers is a key factor for winning their happiness. Perfect communication skill is important in such conflictual situations.
There are several ways for dealing with customer complaints like apologizing or blaming somebody. An understanding response from your side will make the customer happy and can earn their loyalty.
Some effective ways to deal with cargo complaints from your customers are:
A help ticket system is a major tool for simplifying the complaint procedure in the cargo industry. For each support request, provide them with a ticket number which they can use to follow the item tracking and monitor complaint progress online. The customer will get total archives and history of all the updates happening. With their valid email, they can submit a complaint and request for a ticket number.
We live in the time of on-request and need to have a fast turnaround time. Your clients anticipate the same. Having a quick response attracts them to your business as well as can win their long-time loyalty too. React fast to your clients’ inquiries and criticism, particularly if it’s over social media where things move quicker than the speed of light. This will benefit especially for the international cargo service.
Listen to your customers
Troublesome clients are requesting to be heard. They have to realize that you are listening to their issues, and they need you to plan something productive to take care of their concerns. Enable them to talk and get their concern out in the open; at that point, communicate the issue back to them, just to explain.
Offer them a solution
After listening to their grievances, offer them a solution. This may rectify their misunderstanding or any concerns. Address their issues with a solution but remember, you hear them first. Let them talk about the complaint and after, suggest a solution. Moreover, ask their opinion: what would you be able to do to satisfy them? Their response to this inquiry will be the correct one, so figure out how to make it happen.
Identify the type of customer
Evaluate the messages through a selection of common standards and identify the type of customers like the following:
Humble customer: By and largely unwilling to converse with you. He wouldn’t like to be a burden, or he doesn’t think you’ll give it a second thought—in any case, it’s your duty to ask further to get to the core of exactly what’s wrong.
The Aggressive Customer. Straightforward and not shy about telling you what her thoughts are. Avoid reflecting this angry conduct, and rather respond with firm good manners that are pleasant however not agreeable.
Treat them with respect
Clients need to be treated with respect. The day you quit conversing with them like regular people is the day you lose contact and relevance. From that point onward, you start losing clients. However, it doesn’t mean you should behave like a caricature. Be constantly helpful and genuine to the customers.
The majority of the cargo service in Dubai offer complaint boards for their customers to deal with their complaints on delivery. Yet, some customers prefer to talk to customer care using the cargo contact number. Sometimes you simply need to remember that not every customer can be satisfied. However, treating them with an empathic manner will do better for your business.
ABC Cargo Services Employee Reviews. Contact information. Phone number: 800 916 . Submit your complaint or review on ABC Cargo.
Awesome Place to Work
The days are busy but the pressure is good. The collaborators are serious and I have fond memories.
The organization was quite strict, which is a strong point in my opinion. The only difficulty would be, on the contrary, not respecting your schedule.
Amazing place to work
salary and responsibilities change very quickly team spirit very good corporate and family culture
Good offer for internal training opportunities
Independent work within the scope of the responsibilities is required and encouraged.
It was my first job in Dubai, a great organization.Top-performing company
Great company to work for. Despite the tremendous competition, the company has managed to be in the lead as far as innovation and product development is concerned. The company is synonymous with the top-quality performer and a market leader in most aspects
Productive place of work
Most of the time I was able to determine my daily routine independently, learned a lot and was able to enrich my knowledge. The colleagues are very nice, with and for each other, everyone tried to support the other very well. The best thing I liked was the freedom in the flexible working hours because I study on the side. So I was able to work on my studies in the morning and then drive to work.
Good offer for internal training opportunities
Independent work within the scope of the responsibilities is required and encouraged. Great contrasts
ABC Cargo and Courier , best Cargo services in Dubai
Excellent customer service
Awesome Service Would really recommend this, the staff was very friendly and professional. Staff was accurate on time.
Anandakuttan K K
Had a very good experience. 3 full boxes couriered on 24/10/19 from abudhabi to kannur. Received on 1/11/2019. Definitely recommending.Mohammed nizam
Wonderful service from start to finish. Transported some household goods from Dubai to Bangalore. Much cheaper than other options
I used ABC CARGO and I had a beautiful experience. The staffs was super friendly. Despite coming late into the night to avail their service, they packed everything carefully. Set everything into different boxes. Perishable items were given extra packing. And the delivered the packages well ahead of the time they promised. And cargo tracking was beautiful. I was able to see current status of the packages. So hazzle free. Despite bad reviews my instinct told to go with them. And it was worth every money. Thanks ABC CARGO for your service. All my items reached perfectly safe. Thanks.
Good service, ABC cargo, mr vishnu tanku soo much , good experience, great job, looking forward for more such services ABCcargos
Its one of the most reputed cargo company and the delivery is fast.Provides many service options. Simply loved the experience.
Arjun De Affectionate
Thanks for the sincere support Mr. Vishnu. Got my courier 100% safe and secured. Thanking the entire team. Keep going.
Excellent service ??100%satisfied
Very good experience with ABC CARGO service.My goods reached homes with in 6 days.Excellent customer services.Especially tanks to Mr Ansal.
I got my courier within 7 days as promised. Such a fast delivery was really unexpected.. Thanks a lot.
Received absolutely very Good service . I received the courier within 6 days . Wonderful service
Excellent customer service. 100% satisfaction.. i think ABC cargo is the best cargo service in UAE. i really appreciate the team for the responsible service. And especially i have to convey my respect to Mr. Ansal for the caring and love towards us. And all the very best for the well supported team.go ahead..
One of the most Top cargo service. Thanks ABC cargo for getting my cargo safe and fast. Its Awesome and Help full customer serviece team. especially..thanks to Ansal.we need these type of energetic and supportive staffs and packers in Dubai
HOLD before you start shipping!
Google your Courier partner to know their review and rating so that you choose the most trusted courier service provider.
Ship with established & trusted Companies
Being No.1 Cargo in GCC and one of the most trusted cargo companies, you have more reasons to choose ABC Cargo & Courier.
A freight forwarder acts as an intermediate between a shipper and various transportation services such as the sea, air, and road transportation services. Here are a few advantages in choosing a freight forwarder:
- Customs Documentation
Beat the Cargo Theft
Here are a few practices to prevent cargo theft:
An end-to-end system that helps you track your pack anywhere, anytime!
With ABC Cargo Tracking system, you can reach out to your cargo and in case of any concerns, register your complaints at abccargocomplaintsboard.
Always get a Cargo Insurance
Your cargo will pass through several hands until it reaches the destination. As we are shifting from one place to another, there is a chance of mishandling during loading and unloading, moving from warehouse etc.
What does a freight forwarder provide?
ABC Cargo & Courier provide a wide range of services which will cover:
- Sea Cargo
- Air Cargo
- International Cargo
- Documentation Service
Each time you opt to ship with a Courier company, don’t forget to review them too!
They always love to hear it from you.
Starting with a Brief Intro about ABCCargo
ABCCargo is a full-service air, ocean, customs brokerage & logistics company committed to providing the highest quality service combined with a degree of personal attention & flexibility to our customers.
Rise of New Technologies in the Cargo and Courier Industry
It is true that the customers, let them be from any industry, prefer the convenience of doing transaction than any other. Higher the comfort, more significant is the chances of the customer opting for that brand. The growth of the e-commerce industry is the most notable example of this.
During the initial years of ABCCargo, customers used to book shipments, and they are given an estimated delivery date. Even though their estimated delivery date may be weeks apart, they used to follow up over the phone consistently. Now, after introducing technology to our work, the number of follow-ups have gone to zero as customers are tracking their orders from our abccargo website using their invoice code. Though we remain one of the forerunners of adopting technology, there are still companies out there who believe technology shouldn’t be introduced to the cargo and courier industry. Well, we do not agree with them.
Usage of Electronic Tags
Gone are the days when we used to depend on paper tags alone completely, and when we had to track all the shipments manually. If any tags are lost, there is chaos, and the team took days to figure out the ownership of the shipments. Now with electronic tags, we have managed to simplify this whole process. With electronic tags, we are now able to track the movement of shipments effectively and, with electronic devices, the data is being stored easily to our systems, when compared to the past, we have also considerably reduced the amount of paper waste.
Automatic Customs Clearance
For international cargo delivery, ABCCargo requires submitting custom clearance paperwork while products are in travel. These numerous shipments are to be cleared by customs preceding arriving in the delivery nation, implying that finding the shipments that have just cleared customs can go straight out for delivery.
Internet of things (IoT)
IoT mostly comprises a GPS and a cloud-based database that stores every one of the information gathered by gadgets on the ship. It also connects the sensors, robots and different gadgets through a remote system. We find that the advantage of utilising IoT is that, since it monitors all the devices and shipments, we can better track the shipments and thereby provide a better and more improved customer experience. Through it, even the area, time of arrival and delay in the shipment can be informed directly to the client. IoT is a game-changer for freight companies.
Some of the technologies ABCCargo are yet to adapt are as follows:
Artificial Intelligence (AI)
Worldwide IT technology is at a stage where computers and automation frameworks are getting progressively smart. This takes AI into various directions and applications that will empower autonomous surface vessels to explore without human communication. Intelligence is required for vessel computers to understand the environment and sea conditions they experience.
As developments in drone technology keep on rising, so do the potentials for its use in delivery services. With industry goliaths such as Amazon and UPS starting to experiment, it won’t take long for other organisations to follow accordingly.
The freight companies will soon be able to reposition their empty containers without expensive IT infrastructures by utilizing clud based mobile applications and services.
Other than these, there are still technologies that are in the testing phase and is yet to come out. We at ABCCargo understand the importance of technology and closely monitor the technological trends and advancements to adopt what’s best for us and our customers.
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How was your experience with us?
Well, we had a great experience in helping your cargo reach the destination on time. As a token of love, we are giving away 25 Lenovo K10 Tablets in 25 days.
Ship with ABC Cargo, stand a chance to win a Tablet.
Here is our Week 1’s lucky winners. Thank you for the impressive participation. Please contact ABC Cargo’s nearest branch with your invoice or call 800 916 to claim your gifts.
ABC Cargo First Week Winner
- Mohammed Gosul MDhamid
Abc Cargo Services
International freight forwarding is often a balancing act between time, cost and environmental concerns. That’s one of the reasons people choose ABC Cargo for cost-effective, smooth delivery of their cargo.
1,550,000 SATISFIED CUSTOMERS
1,578,000 GOODS DELIVERED
98% CUSTOMER SATISFACTION
Picking the ideal International courier services to deliver cargo flawlessly, and with minimal charge is a challenge in the present system of worldwide delivery.For e-commerce business, delivery is compulsory for each one of those who are selling physical products to the clients. Yet, picking the correct cargo services in Dubai that helps you deliver your items quickly at the most minimal cost is a major problem.
But never feel confused. Here are the top 7 courier services that will save you time and money.
International courier services
ABC Cargo is identified as one of the topmost door to door cargo services in Dubai with its reputable domestic and international services. The delivery process is also as simple as ABC offers all three modes of transportation i.e., Air, Sea and via Road. When it comes to search in Google for the best courier service near me, ABC Cargo is preferred by over a Million people in UAE and India.
DHL is without a doubt one of the most well-known courier partners in the nation. You can use DHL to dispatch in India as well as to 220 nations of the world. DHL offers one of the quickest cargo delivery services. Nevertheless, for domestic shipments in India, DHL works alongside the brand BlueDart. You can send using the express delivery service without spending a lot of cash.
BlueDart is DHL’s domestic cargo partner. They have a proven reputation for quick delivery and low expenses. Bluedart was at first set up in Chennai and continuously developed to become one of the fastest courier services in Asia. It isn’t only a go-to cargo service in India but additionally ships to 220 countries all over the world. Blue Dart can assist you with shipping your items quickly through the express service mode without costing you a lot of money.
FedEx has a considerably less complicated delivering procedure, particularly when it comes to eCommerce shipments. The company represents its famous reputation and helps eCommerce dealers send their parcels at the lowest rates. FedEx offers express shipping choices alongside COD services that can be beneficial for increased consumer satisfaction and quicker delivery of items.
UPS is one of the few cargo services that offer a free online tool called UPS Returns® Manager that permits eCommerce dealers to modify return shipments as per their policies. UPS is known for constantly regulating technological progressions in their shipping process which empowers organizations to appreciate a highly computerized and effective system. They utilize a few enterprise software solutions and instruments for incorporated business shipping.
Wow Express is one of the quickest and cost-effective courier services in India. The organization has been taking into account several successful eCommerce sites within a short span of time. Wow Express offers cash on delivery and express service choices, so your clients get all that they need without waiting. Apart from domestic shipments, Wow Express likewise offers international cargo service and switch logistic facilities.
Gati is an Indian logistics delivery service that offers quick and cost-effective delivery choices to eCommerce business entrepreneurs. The organization was built up in the year 1989 and ever since has discovered a sound position in express service of requests. Gati offers Express and Express Plus services with the goal that your clients don’t need to stand by any longer for your items.
Moving freight is a part of day to day tasks for a wide array of industry divisions around the world. When moving cargo is a consistent activity, proper execution is an absolute necessity. One wrong move and the entire shipment could lose quality and strength – risking harm to your cargo. Staying away from the common shipping mistakes can surely make the cargo service the best in the competition. The greater part of these mistakes is not that big but rather the effect that they can cause can be distressing. Shipping companies in UAE, without much of a stretch, can keep away from these problems only if they identify them in the first place. Identifying proof, however, is the harder part.
7 Common Shipping Mistakes and How to Avoid Them
It is better to go through the following mistakes in order to reduce unwanted, organizational spends.
- Improper packing
About half of the issues that emerge while shipping an item are a direct result of improper packing. In majority of the occasions, faulty packing is the reason behind product harm. When the item isn’t packed appropriately, there are chances it may get damaged while in delivery. Avoid unnecessary expenses by consulting with a packaging professional.
- Understanding the regulations of the destination
Before you set delivery desires for the clients, look into if the bundle satisfies the essential necessities or guidelines, for example, certificates to prove the item’s nation of origin. If your cargo doesn’t meet the requirements for the destination, it may cause some delays or return of the freight.
- Check for the shipment weight
Wrong shipment weight- a few associations might not have the proper cargo weight guidelines, which leads to estimated weights. Carriers have guaranteed scales at their terminals and will re-check shipments and attach a charge to the bill if the first estimation is wrong. So, check for the weight of the cargo before you send them.
- Incorrect labeling
All labeling ought to be printed 2 inches high on different sides of the container and the top. Using a black wide tip marker, print your last name, the room, the containers go to, and a list of contents. Number every box and cross-reference it to a listing of the contents recorded on a home stock. Any special guidelines, for example, “keep upright” or “top load,” ought to be marked on each of the four sides.
- Giving items instruction
Some cargo items are vulnerable to some sort of cargo like Air cargo. So, giving the clients the guidelines through social media would be good in order to give them awareness. While packing, they can avoid such items or pack separately for better cargo movement.
- Right Insurance Coverage
Buy extra insurance to cover the full estimation of your cargo, particularly in case you’re shipping important or delicate things like antiques, work of art, or engines. Major courier services provide insurance that will protect the whole cargo package.
- Keep tracking
If you are not keeping track of delivery supplies, then it will be extremely hard to ship out things to clients on time. Besides, by watching out the shipping supplies, you can successfully establish re-request points at the perfect time and ensure that your provisions stores are protected.
Almost all parcel services are taking maximum measures to protect the freight they are carrying. However, customers also need to ensure these above-mentioned things. As a leading cargo, ABC Cargo will always take care of your couriers no matter where your destination is.
If your cargo didn’t travel as planned, damages may occur and you will go for filing a complaint. If you are claiming complaints in air cargo, a strict documentary process with legal frameworks should be followed. A right cargo complaint procedure will lead to authentic settlement of cases mitigating potential dissatisfaction of any partner included. For this, first, you should make sure that you have a copy of the Air Waybill (AWB), the contract of carriage. The moment you see the damaged cargo, file your complaint to the air carrier as soon as possible. Otherwise, you will lose your claim.
How to Ensure the Safety of Your Cargo?
There are strict guidelines concerning security standards for air cargo shipments which state that freight should be subjected to careful security checks before loading onto an aircraft. In this new world, ensuring safety and security in air freight seems, by all accounts, to be easier than earlier. However, the components of products carried via air have changed in the recent past with the beginning of e-commerce platforms. Generally, there is a huge increment in the volume of electronic products shipped as air cargo. But, whatever the product is, packing plays a major role in safeguarding your cargo. Use well-constructed packaging materials according to the type of product you are shipping.
How to make a complaint about a courier delivery service?
The UAE has made strong efforts to ensure the consumer’s trust in the market and to create a good relationship between consumers and businesses. You can submit any feedback & complaints to ‘Manaa’, consumer safety service system, formed by Abu Dhabi Quality and Conformity Council. Dubai Customs is focused on giving quality services that address the issues and expectations for its customers. Dubai Customs perceives the right of its customers to complain and invites grievances as an important form of feedback and contribution to improving its services. This law and protection make Courier service in Dubai easy and safe for the customers. ABC Cargo Reviews – Excellent Service, Dedicated Team.
ABC Cargo & Courier provides free transportation service to those who are willing to provide flood relief, which is a service plan worth of praise.
ABC Cargo Kerala Floods Relief
As of today,thousands of expatriates from various Gulf countries have used the project. The expat community has taken up the project of freely dispatching all the utility items collected by non-resident organizations, groups and individuals to Kerala. ABC Cargo and Courier has been active on the ground since the project was announced. All the branches of the department were very busy.
Over a few days, more than 80,000 kgs of relief materials were collected at various branches of ABC.
The ABC Cargo Managing Director, Dr Sharif Abdul Qadir expressed his gratitude and announced that the service is cost-free.
HQ: Opposite Al Quoz Mall, Al Quoz
United Arab Emirates
Tel : 04 3332378
Mob : 056 5395358