Regardless of whether you are sending a gift to your friend who lives abroad or are sending valuable documents to a university, you need to employ the services of a courier company that lends efficient delivery coupled with affordable and realistic rates that are commensurate with the quality of services on offer. It’s a fact that a major fraction of people who retain the services of a courier company focus primarily on the costs involved, but its important to check if the rates are practical. Here is how you can go about doing that.
Most people succumb to the temptation of going for the lowest price. But this could prove to be a huge mistake in the long run. Even though you want prices that are deemed to be reasonable, you have to consider the entire package through a prudent prism. Would it be preferable for you to pay Dh20 and have no benefits, insurance, tracking details and in fact no assurance at all that your package will be delivered safely or would you rather shell out a few more bucks in order to ensure that the services you receive are impeccable? Spending a few additional bucks will get you benefits plus the assurance that the delivery will be carried out in a professional manner.
Money back guarantees
Did you know that some reputed courier companies even have a money-back guarantee in case your delivery fails to make it within the specified timeframe or is considerably delayed? This is a fair way to ensure that in case you are dissatisfied with the services offered by the courier service, you get your money back. Usually, this does not happen with reputed companies since they offer the money-back offer based on their level of competency and confidence of getting the job done. In the rare case that they fail, the company may even offer you discounts and special offers for the future in a bid to retain you as a client.
Quality of service
When it comes to the services offered by courier companies, there are several factors that you must take into account. For instance, explore their professionalism. Do they have a dedicated customer support team who respond to queries and complaints instantly? Does the customer support team talk in a respectful manner and address your concerns courteously? Call them personally and you will get insights into how the team functions. Another aspect to consider is if the rates are in sync with the quality of services provided by the courier company. Some reputable companies will indicate a definitive timeframe within which your delivery will be completed.